From chaos to clarity, we simplify your Unemployment Claims process
Managing unemployment claims can eat up time and lead to costly mistakes.
Upgrade how your team handles unemployment Insurance, claims, and costs.
Our platform and services help you take back control - either through intuitive software for in-house tracking and auditing or a fully managed service that handles everything for you.
Get faster responses, fewer errors, and full transparency into your UI costs.
Trusted by Employers Nationwide
21.5% of UI payments are overpaid - costing employers thousands
Handling claims by hand might seem manageable - until a deadline is missed, an appeal is lost, or your SUTA rate quietly increases.
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Slow Responses: Missed deadlines can lead to unnecessary payouts.
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No Audit Trail: Claims are hard to track and protest.
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Poor Visibility: HR has no clear view into active claims or costs.
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Improper Payments: State errors can inflate your SUTA tax rate.
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Overwhelmed Teams: HR spends hours chasing paperwork.
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Compliance Gaps: Manual processes increase the risk of missed requirements.
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Lost Appeals: Without documentation or insights, valid appeals are often denied.
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Inconsistent Data: Disconnected systems create mismatches and reporting errors.
What is UCM?
UCM by HRlogics is a modern unemployment cost management solution designed to help employers reduce overpayments, stay compliant, and streamline the entire UI claims process. From receiving claims to preparing for hearings and reconciling charges, we give you the tools - and the team - to manage every detail without letting anything slip through the cracks.
You can use UCM as a fully managed service, where our experts handle the full claims lifecycle for you, or in self-managed mode with our proprietary software platform that supports your team with real-time tracking, automated alerts, and full audit trails. Either way, you’ll gain transparency, speed, and confidence in how your UI claims are handled.
“We can't recommend this claims management software enough. It's exceptionally easy to use and remarkably robust, with a SIDES connection that simplifies our workflow and saves processing time.”
Stephanie Martinez , Justworks
Purpose-built for UI claims teams that require accuracy, speed, and control
Most UI claims tools are outdated, rigid, or buried inside large platforms. UCM is built specifically for teams managing unemployment claims - and the costs that come with them.
Stay ahead of every claim with real-time alerts and automated workflows that prevent missed deadlines.
Track every charge, cross-match payments, and flag errors before they become costly overpayments. Protect your SUTA rate with confidence.
Respond faster with direct, secure access to all six SIDES exchanges. No manual routing. No delays.
Monitor the KPIs that matter most. Build reports that match your internal goals and workflows.
Route state agency requests safely and quickly inside your organization - eliminating lost RFIs, closing compliance gaps, and backed by SOC 1 and SOC 2 Type II-certified infrastructure.
Clear UCM vs. Manual & Legacy Claims
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Feature
|
Clear UCM
0
2
/ye
Billed Annually
|
Manual Process
0
2
/ye
Billed Annually
|
Legacy Vendors
0
2
/ye
Billed Annually
|
|---|---|---|---|
Claims Dashboard |
Yes | No | Limited |
SIDES Integration |
All 6 exchanges | None | Partial |
Reporting & KPIs |
Custom & Real-Time | Manual | Basic |
Benefit Charge Auditing |
Built-in | Manual | Sometimes |
Hearing Support |
Available w/ Total UCM | HR-led | Limited |
Tax Consulting |
Included w/ Total UCM | Separate | Add-on |
Data Privacy |
No resale, SOC 2 certified | Varies | Varies |
Support Model |
U.S.-based, dedicated | N/A | Offshore/Ticketed |
Who benefits from HRlogics UCM
UCM is designed for the people on the front lines - making compliance decisions, managing budgets, and fielding every “urgent” request.
HR Managers
Stop chasing paperwork. Stay on top of claims with one dashboard, alerts, and audit trails.
HR Directors
Bring structure to your process and reduce risk with automated workflows and full visibility.
Payroll & Benefits Leads
Protect your SUTA rate by catching errors early and auditing charges with confidence.
Finance & Compliance Leaders
Get the reporting and audit tools you need - without building them from scratch.
Executives & Owners
Offload UI claims entirely with a partner that reduces risk and protects your bottom line.
Take control of unemployment claims and SUTA costs
UCM gives your team the tools and expert support to manage every claim with accuracy reducing improper payments, improving outcomes, and protecting your tax rate. Fill out the form to see how it works.
Frequently Asked Questions
What is unemployment cost management, and why does it matter?
Unemployment cost management is the process of reducing UI tax rates by minimizing improper benefit payouts and ensuring accurate claims handling. HRlogics UCM helps employers manage this through a fully outsourced service and robust claims software.
How can I reduce my SUTA rate with better unemployment claims management?
By auditing every UI claim, challenging improper charges, and responding to requests on time, employers can directly impact their SUTA tax rate. HRlogics UCM’s expert team and software help ensure accuracy that drives down future tax liabilities.
What’s the difference between UCM service and UCM software?
HRlogics offers two solutions:
– Total UCM: A fully managed unemployment cost management service with expert support.
– Clear UCM: Self-service software that centralizes and streamlines unemployment claim management.
You can use one or both, depending on your needs.
What does it mean to be integrated with all six SIDES exchanges?
How does unemployment claims software help prevent improper payments?
What’s included in HRlogics’ Total Unemployment Cost Management service?
Total UCM includes full-service UI claims handling, benefit charge audits, hearing prep and training, and unemployment tax consulting. It’s designed to reduce admin burden and improve your unemployment performance.
Is Clear UCM secure and compliant with labor regulations?
Yes. Clear UCM is SOC 2 Type II certified, built on a NIST 800-53 Zero Trust framework, and aligned with CCPA, PCI DSS, and GDPR. It protects sensitive employee data while supporting compliance with UI laws and employer obligations.
How long does it take to respond to unemployment claims with HRlogics?
Because of our SIDES integrations and real-time task dashboard, claims are received immediately and reviewed quickly—giving your team time to respond well before the deadline and avoid penalties for non-response.
Can I track the status of each unemployment claim?
Yes. The Live Task Dashboard in Clear UCM shows real-time updates for every claim, including due dates, pending actions, and communication history with state agencies—all in one centralized platform.
How do unemployment hearings work with HRlogics UCM?
For Total UCM clients, our hearing experts provide full preparation, support, and training. We help your team understand what to expect, how to respond, and how to navigate the hearing process to improve outcomes.